Click on the course name to begin or view on the intranet’s Training & Professional Development page under “Training Schedule.” To receive credit, email Staff Training and include the course name and completion date.
Customer Service Excellence
Managing Conflict with Customers
People we encounter who are RUDE can have a Really Ugly Demoralizing Effect. What are simple positive steps to contain, address, and move past an incident with that customer or coworker without having it mess up your day, work, and interactions with others.
Computer Use/Software Knowledge
Quality Online Meetings and Virtual Programs
This training offers top content for leading and participating in meetings and public programs in both Microsoft Teams and Zoom. Since virtual is the new normal and will be a dynamic tool in the future, we seek to improve the quality and output of online products. This course will help you overcome the most common hurdles that plague groups in online events every day.
Welcome to Microsoft Teams
Microsoft Teams the hub for teamwork in Microsoft 365. Invite everyone you work with to chat, meet, and collaborate all in one place, no matter where you are.
Part 1: Getting Starting
Part 2: Understanding Teams
Part 3: Chat
Part 4: Tools and Settings
Microsoft Teams: Meetings
Reinvent the meeting life cycle with Microsoft Teams. From scheduling to follow-up, Microsoft Teams meetings helps automate the full life cycle of meetings and saves you time so you can be focused and empowered to get more done.
General Special Topics
Thriving Through Change
We’ve all heard the saying, “The only constant is change.” It disrupts our lives and comfort level. In this course you will learn to thrive through change, even embrace it as an exciting path to improvement and success. You will explore your adaptability to change, how to become more resilient, and how to harness change for success in your life.
Facilitating Masterful Meetings, a Refresher
This training is designed as a review for those individuals who participated in the previous Masterful Meetings trainings or those seeking to improve the quality and output of meetings and practical group facilitation skills they attend or lead.
Lynda: Team Building
Whether you are a team leader or participant, offer programs to customers, or participate in other group settings, this curated set of Lynda “team building” courses is informative and useful. Topics include motivation, handling conflict, individual development, innovation, and productivity.
Increasing Productivity & Wellness
Employee Assistance Program (EAP) Webinars
EAP offers chances for you to grow your mindset each month. Check out the live and pre-recorded webinar opportunities available that can help you feel productive and think differently about life at home or at work. Enter TSCPL as the company code.