New online trainings available!

Stay curious with learning! Participate at your desk, on your phone, or with a tablet. Just click on the course name (below) to begin. These are also posted at https://intranet.tscpl.org/training under “Training Schedule.”

To receive credit just email staff-training@tscpl.org and include the course name and completion date. For those who have taken the in-person version of these trainings, the courses have been updated to reflect the online format.

Fundamentals of Customer Service
Developed by Kristin Kelly
Customer relationship-building topics such as anticipating customer expectations, delivering excellent customer service, and how to successfully interact with customers when they are upset or anxious. Customer service practices during COVID-19 are also discussed.

Mindfulness Living
Developed by Kristin Kelly
Explore how mindfulness helps you live in the moment. Understand the meaning and importance of practicing mindful living and learn mindfulness exercises to help benefit your daily life. You will learn concepts in this online course; however, the true spirit of “mindful living” is experiential. I encourage you to participate in mindful activities that work best for you.

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