The TSCPL Staff Training and Professional Development Program:
- Improves external and internal customer service
- Invigorates the need for personal improvement
- Instills confidence throughout the organization
- Improves group communication skills
- Offers curricula for independent learning and self-mastery to encourage staff to seek and apply relevant and necessary skills to their work
- Cultivates an open environment for dialog, discussion, and engagement in team learning
- Develops a shared understanding of how to work together to grow the Library into a stronger organization
- Builds employee morale and resilience
Training Schedule
Training will be scheduled on an on-going basis throughout the year on multiple days and times to assure all staff have the ability to attend.
Upcoming Sessions
(use scroll bar to see all the sessions)| Class Name | Date & Time | |
|---|---|---|
| Customers Without Masks: Simple strategies that get customers to follow your COVID-19 policies (without a fight!) By Ryan Dowd | Mon, 10/5/2020
Mon, 2/1/2021 As schedule permits |
|
| Welcome to Microsoft Teams | Thu, 10/15/2020
Mon, 2/1/2021 As schedule permits |
|
| Microsoft Teams Meetings | Thu, 10/15/2020
Mon, 2/1/2021 As schedule permits |
|
| Quality Online Meetings and Virtual Programs (web based) | Fri, 10/23/2020
Mon, 2/1/2021 As schedule permits |
|
| Thriving Through Change (web based) | Wed, 10/28/2020
Mon, 2/1/2021 As schedule permits |
|
| Fundamentals of Customer Service (web-based) | Fri, 7/31/2020
Mon, 2/1/2021 As schedule permits |
|
| Lynda: Team Building Courses | Thu, 11/5/2020
Mon, 2/1/2021 As schedule permits |
|
| Mindfulness Living (web-based) | Fri, 7/31/2020
Mon, 2/1/2021 As schedule permits |
|
| Employee Assistance Program (EAP) Webinars | Thu, 11/5/2020
Mon, 2/1/2021 As schedule permits |
|
| Interpersonal Skills & Effective Communication (web-based) | Fri, 7/31/2020
Mon, 2/1/2021 As schedule permits |
|
| Managing Conflict with Customers (web-based) | Mon, 8/10/2020
Mon, 2/1/2021 As schedule permits |
|
| Emerging Drug Trends & Prevention | Mon, 9/14/2020
Mon, 2/1/2021 As schedule permits |
|
| Facilitating Masterful Meetings, a Refresher (web-based) | Mon, 9/21/2020
Mon, 2/1/2021 As schedule permits |
|
| KnowBe4 Training: Respecting Privileged Access | Sun, 11/1/2020
Thu, 12/30/2021 As schedule permits |
|
| InfoPeople, Booklist, and WebJunction: Leading Library Webinar Sources | Wed, 11/18/2020
Mon, 1/31/2022 As schedule permits |
Training Program
Track 1: New Employee Orientation & Onboarding (NE)
- The TSCPL will integrate new employees to the Library culture and provide the necessary tools and information needed to become a productive member of the Library team. Training in this series will enhance the new employee experience. Additional information is available at https://intranet.tscpl.org/human-resources.
Track 2: Staff Development Day (SDD) & Annual Training (AT)
- Courses will address Library-wide concerns and be offered to promote unity and morale.
Track 3: Specialized Tracks (ST)
- Customer Service Excellence
Improve external and internal customer service. Application and refinement of basic communication skills to typical customer service situations will be covered. Employees will understand the service philosophy and expectations of the Library. - Diverse Customer Focus
Focuses on the attitudes, skills, and knowledge to become effective, ethical, and compassionate professionals who engage in creative approaches to meet diverse individual, community, and societal needs. - Safety & Security
Awareness of Library policies and procedures relevant to emergency preparedness, including natural disasters and security situations. - Computer Use/Hardware Knowledge
Basic computer skills, including understanding of commonly used Library hardware and software. - Increasing Productivity & Wellness
Ways to manage stress and cope with anxiety to improve work performance. - Special Topics
Topics will vary from year to year and will be announced in advance.
Track 4: Supervisor/Leadership Program (SLP)
- Courses will develop supervisory skills for persons engaged in management and leadership roles at the TSCPL.