Training & Professional Development

The Topeka & Shawnee County Public Library (TSCPL) is a LEARNING ORGANIZATION committed to offering employees a wide selection of training and professional development opportunities. Our vision is to establish an innovative and enhanced education program that emphasizes staff wellbeing and advancement. Staff Development helps to ensure the Library maintains its focus on excellence in team leadership.



The TSCPL Staff Training and Professional Development Program:

  • Improves external and internal customer service
  • Invigorates the need for personal improvement
  • Instills confidence throughout the organization
  • Improves group communication skills
  • Offers curricula for independent learning and self-mastery to encourage staff to seek and apply relevant and necessary skills to their work
  • Cultivates an open environment for dialog, discussion, and engagement in team learning
  • Develops a shared understanding of how to work together to grow the Library into a stronger organization
  • Builds employee morale and resilience

Training Schedule

Training will be scheduled on an on-going basis throughout the year on multiple days and times to assure all staff have the ability to attend.

Upcoming Sessions

(use scroll bar to see all the sessions)

Class Name Date & Time
Customers Without Masks: Simple strategies that get customers to follow your COVID-19 policies (without a fight!) By Ryan Dowd Mon, 10/5/2020
Mon, 2/1/2021

As schedule permits
Welcome to Microsoft Teams Thu, 10/15/2020
Mon, 2/1/2021

As schedule permits
Microsoft Teams Meetings Thu, 10/15/2020
Mon, 2/1/2021

As schedule permits
Quality Online Meetings and Virtual Programs (web based) Fri, 10/23/2020
Mon, 2/1/2021

As schedule permits
Thriving Through Change (web based) Wed, 10/28/2020
Mon, 2/1/2021

As schedule permits
Fundamentals of Customer Service (web-based) Fri, 7/31/2020
Mon, 2/1/2021

As schedule permits
Lynda: Team Building Courses Thu, 11/5/2020
Mon, 2/1/2021

As schedule permits
Mindfulness Living (web-based) Fri, 7/31/2020
Mon, 2/1/2021

As schedule permits
Employee Assistance Program (EAP) Webinars Thu, 11/5/2020
Mon, 2/1/2021

As schedule permits
Interpersonal Skills & Effective Communication (web-based) Fri, 7/31/2020
Mon, 2/1/2021

As schedule permits
Managing Conflict with Customers (web-based) Mon, 8/10/2020
Mon, 2/1/2021

As schedule permits
Emerging Drug Trends & Prevention Mon, 9/14/2020
Mon, 2/1/2021

As schedule permits
Facilitating Masterful Meetings, a Refresher (web-based) Mon, 9/21/2020
Mon, 2/1/2021

As schedule permits
KnowBe4 Training: Respecting Privileged Access Sun, 11/1/2020
Thu, 12/30/2021

As schedule permits
InfoPeople, Booklist, and WebJunction: Leading Library Webinar Sources Wed, 11/18/2020
Mon, 1/31/2022

As schedule permits

Training Program


Track 1: New Employee Orientation & Onboarding (NE)

  • The TSCPL will integrate new employees to the Library culture and provide the necessary tools and information needed to become a productive member of the Library team. Training in this series will enhance the new employee experience. Additional information is available at https://intranet.tscpl.org/human-resources.

Track 2: Staff Development Day (SDD) & Annual Training (AT)

  • Courses will address Library-wide concerns and be offered to promote unity and morale.

Track 3: Specialized Tracks (ST)

  • Customer Service Excellence
    Improve external and internal customer service. Application and refinement of basic communication skills to typical customer service situations will be covered. Employees will understand the service philosophy and expectations of the Library.
  • Diverse Customer Focus
    Focuses on the attitudes, skills, and knowledge to become effective, ethical, and compassionate professionals who engage in creative approaches to meet diverse individual, community, and societal needs.
  • Safety & Security
    Awareness of Library policies and procedures relevant to emergency preparedness, including natural disasters and security situations.
  • Computer Use/Hardware Knowledge
    Basic computer skills, including understanding of commonly used Library hardware and software.
  • Increasing Productivity & Wellness
    Ways to manage stress and cope with anxiety to improve work performance.
  • Special Topics
    Topics will vary from year to year and will be announced in advance.

Track 4: Supervisor/Leadership Program (SLP)

  • Courses will develop supervisory skills for persons engaged in management and leadership roles at the TSCPL.

Staff Development Day

The TSCPL holds an annual Staff Development Day, held on each President’s Day in February. The day typically consists of a full day of plenary presentations, a keynote, breakout workshops, and interactive/experiential learning activities.

Course Catalog – COMING SOON!

Explore the TSCPL training program, requirements, and view course descriptions.

Training Resources – COMING SOON!

Explore training resources.

For Questions or Information

Please contact Kristin Kelly kkelly@tscpl.org and Kate Hughes khughes@tscpl.org.
Thank you.