Team Rooms: Relaunching Online Booking

On November 29, we will be re-launching online bookings for the team rooms! This time around, we’ll bring the system up in two stages. We’ll start with the door signs and ask customers to sign in, maintaining first-come first-serve availability. Once we’re comfortable with that process, we’ll launch the book ahead feature on the website.

Starting November 29

  • The door signs will be turned on!
  • Room availability s still first come first served.
  • Walk-in customers will need to reserve and sign-in to the rooms with a library card.
  • The book ahead feature on the website will remain unavailable.

NOTE: Customers cannot book a room with a SAM guest pass

It’s a two-step process for walk-in customers – watch the video:

  • Step one: customer reserves a team room (00:00 – 00:30)
  • Step two: customer signs in (00:35-00:58)
    This step is important! When the customer does not sign in, the booking is automatically cancelled after 15 min. and will be released for other bookings!

Starting December 13

  • The website booking functions will go-live!
  • Customers can book ahead – with the standard 7 day booking window.
  • Customers can walk-in too, when rooms are available!

13 thoughts on “Team Rooms: Relaunching Online Booking

    • Shannon Eddings on said:

      I don’t know how guest passes will work once the Booking system is up and running. Guest Passes are generated by SAM for the COMPUTERS. Communico points to Polaris for ROOM bookings.

      So the short answer is: customers will need a library card to book the ROOM.

    • Shannon Eddings on said:

      Donna, I have not heard that the desk in the Teamwork area is going away, so I expect it will still be staffed!

    • Debbie Stanton on said:

      We will continue to staff the Team Room as we have been, with a mobile person scheduled for Stacks/Team Rooms.

  1. Lissa Staley on said:

    Hi! If we could keep the limit at 4 people until the changes on Nov 29, the signage in the room would stay accurate until then (I don’t really have a preference on the number of chairs, but I recently made the signage prettier and it has the 4 chair limit on it.)

  2. Lissa Staley on said:

    Since we know that library cards will be required to use a Team Room beginning November 29 it would be helpful if we could have signage on the rooms *now* to alert people to that change coming.

    (Since library cards aren’t required right now to use the rooms, this could be a big change for some customers who consider themselves regulars currently.)

    Thanks for considering!

  3. Jim Mosher on said:

    Just had my first shift in the Team Room. Tried to reserve a room to go through the process myself, and it would not recognize as a valid email address.

    • Shannon Eddings on said:

      Next time, call the HelpDesk when you are on shift. If I’m free, i will come up to walk through it with you.

      • Jim Mosher on said:

        The issue is not with the reservation end, it is with the software not allowing my email address. Didn’t have time to dig further though.

  4. Matt Pettit on said:

    Shannon. I had the same issue. It did not like my information but it’s my correct name and email from Polaris.

    • Shannon Eddings on said:

      Can you book a team room through the website or does that fail too?

      I suspect the phone number on your library account is not 10-digit. If you update your account to 10-digit (###-###-####) and try again it should work. Helping Chris a few days ago, we discovered this was the issue for him.

      the iPad displays don’t display the phone field like the web interface does, which is what causes the booking to fail.

  5. Kimberly Sain on said:

    So, unless I’m totally not understanding this, it seems a Team Room booking can fail if someone’s phone number in Polars isn’t 10 digits, or has that been fixed? I didn’t know this. Thank you.