Valid TSCPL Email Addresses

What the Tech?

To help everyone identify email addresses used by the library, in conjunction with the KnowBe4 security training, we have put together a list of valid email addresses that may send you notifications. The list is as complete as we can make it, but be sure to still treat emails that contain links or suspicious information with the same caution as you currently are.

Common Email Addresses we do NOT use

  • ceo@tscpl.org – Emails from Library Leadership will come from the individual, not a generic email.
  • hr@tscpl.org – Emails from Human Resources will come from Jesse or Felicia, not a generic email account.
  • it@tscpl.org – Emails from Digital Services will come from a member of the department, and we will never ask you to click on a link to update your password, etc.
  • Not an email address per-se, but Gina will not send you a message asking for your phone number to help her with an urgent purchase, nor will she ask you to wire transfer money or purchase gift cards for her.

Valid Notification Emails

The library utilizes a number of different systems internally and through our partner organizations to send out notifications, or to help us interact with support requests. Some of our various systems automatically generate emails at times to get notifications to staff about system changes or as a validation of information received.

  • Postmaster@tscpl.org – used by our email system to send notices of new email groups being created or modified. This address cannot accept replies.
  • quarantine@messaging.microsoft.com – used by our email system to send notices of items in the user’s quarantine Spam folder. Clicking through the Review link will take the user to their personal spam folder, where you can check for any messages that may have inadvertently been caught up.
  • SYSTEM-NOTICE@tscpl.org – used by Digital Services to notify staff about major planned outages due to system maintenance. This address cannot accept replies.
  • do-not-reply@training.knowbe4.com – used by our training partner KnowBe4 to notify users of assigned training or information about due dates approaching. This address cannot accept replies.
  • systemmessage@paycomonline.com – used by Paycom for notifications on PTO or other payroll related documents.
  • helpdesk@tscpl.org – used to notify staff of a ticket logged for them with Digital Services. You can reply to this message to quickly add any updates or answer questions asked by DS staff.
  • tshelpdesk@tscpl.org – used by Technical Services to respond to tickets routed to TS about collections. You can reply to this message to quickly add any updates or answer questions asked by TS staff.
  • circ@tscpl.org – used by Circulation to communicate check ins/outs of materials, or for Polaris account questions.
  • ill@tscpl.org – used by Interlibrary Loan staff to communicate information to patrons/staff about ILL materials.
  • meetings@tscpl.org – used by Communications to notify customers of bookings, updates to meeting notes, etc.
  • webmaster@tscpl.org – used by the web server to communicate information to staff and the public about content changes, customer submissions, etc.
  • proctor@tscpl.org – used by the proctoring group for scheduling time with customers to set up exams, etc.
  • voice@tscpl.org – used by our Mitel phone system to notify you of new voicemails or expiring voicemail messages, or other phone system notices. This address cannot accept replies.
  • no-reply@sharepointonline.com – used by Microsoft 365 (formerly Office 365) to notify users of changes to their SharePoint site, changes in content, etc. This address cannot accept replies.
  • cortana@tscpl.org – used by Microsoft to summarize your email inbox. You can opt-out of this service by clicking the Unsubscribe button at the bottom of the email. This address cannot accept replies.
  • ask@tscpl.libanswers.com – used by LibAnswers to notify users about tickets, equipment checkouts, etc. This address cannot accept replies.
  • notifications@3.basecamp.com – used to notify users of updates to projects in Basecamp. This address cannot accept replies.
  • no-reply=tscpl.libnet.info@communico.co – used by Communico to share reports and setups. This address cannot accept replies.

As always, if you are unsure as to the validity of an email, you can use the Phish Alert button to report it to our system. We monitor those reports and will let you know if a particular email that you have reported is actually valid, to help you recognize the markers of a valid email.

Examples

In Outlook, the option to report shows up in the toolbar of the message as shown below.

In email on the web, it will appear under the three dots (1) to the right of the message, and then near the bottom of the drop-down menu (2).

4 thoughts on “Valid TSCPL Email Addresses

  1. Brian Mithen on said:

    Diana,

    It doesn’t look like it’s showing up at the moment, but it should at least show in webmail. We have made a configuration change, and will reach out to our vendor if we don’t see it appear soon.

    • Brian Mithen on said:

      Diana, you should see a button on the toolbar when you open a message called Phish Alert Report. Clicking on that will allow you to submit the message.

      I have updated the post to include some screenshots of the button.