Email Service Interruption

Email service has been restored. Digital Services identified and corrected the issue.

  • If I sent an email yesterday or this morning, do I need to re-send it?
    • Yes, we unfortunately do not have any logs that show which emails were or were not sent. Normally when there is a disruption of service, emails will be stored and re-tried for about 24 hours before finally failing and giving up. When it gives up in this manner, you will get a NDR (non-delivery report) in your inbox, letting you know the email failed to send. In this instance, emails were simply dropped and no NDR was sent.
  • Does this affect internal emails only? Or external emails only?
    • This issue affected any emails sent internally AND externally. We were receiving emails from outside the whole time, but any replies you may have made were not delivered.

6 thoughts on “Email Service Interruption

  1. Cadie Maas on said:

    I also can not download from Paycom. I was trying to save a paystub to my desktop and it said “network failure”. Thanks!

  2. Debbie Stanton on said:

    Please note, this also means emails from the Sick Phone are down. If you are running late or will be missing work please call your Supervisor/Manager to let them know. Thanks!

  3. Kate Hughes on said:

    REGISTRATION for Staff Classes is DOWN as well. Intranet will take your registration, but neither trainers@tscpl.org, supervisors or you the staff member receive confirmation or information. You can call Kristin or me with any training requests. Thank you!

  4. Zan Popp on said:

    Question: “Update #1: It appears that internal email does not work, but external email does work.”
    Does this mean that we can send external emails or only receive them? I am trying to figure out if the external emails I sent yesterday left the building, or if I will need to resend them when you give us the “all clear”.

  5. Debbie Stanton on said:

    Do you have an estimate of time for when the service interruption started? If I look at my “Sent Items” folder, is there any way to know which emails to resend?