hoopla checkout limits are changing on July 1

This Sunday, July 1, we will be changing the monthly download limit for hoopla from 15 checkouts to 10 checkouts per customer. We are doing this so that we have a solid plan for sustained growth with hoopla while staying within budget. Hoopla operates on a pay-per-circ model which means the library pays for each download generated by a customer. Over the past 18 months, we have experienced an acceleration of usage and cost with hoopla. It is time to adjust the checkout limit so that we can sustain the usage growth and continue to offer hoopla in an equitable way to all library cardholders.

This change will affect all customers equally but will be felt most by customers who check out more than 10 downloads each month. We have approx. 350 customers in this category. While I anticipate most customers will accept with this change without question, there may be some customers who will ask for additional information about this change.

Here are some talking points for you to use when working with customers:

Why did the number of monthly downloads go from 15 to 10?

Answer: The library needs to manage the growth of this product and the costs associated with offering hoopla to all library cardholders. The library pays for each checkout made by a customer. In order to continue to provide hoopla to our cardholders while also maintaining a sustainable budget to pay for hoopla, the library is adjusting the number of monthly checkouts from 15 to 10.

Can I still check out the same content on hoopla as before?

Answer: Yes. The content offered on hoopla remains the same and the library continues to support all 6 formats available. These formats include: audiobooks, ebooks, comics, movies, music and TV shows.

When can I get more downloads?

Answer: Hoopla operates on a monthly calendar. The checkout limits reset on the 1st day of each calendar month. Content borrowed at the end of one month carries over until its return date in the next month. The number of downloads resets to 10 at the beginning of each month even if you have downloads still checked out from the previous month.

What are my options when I’ve reached my monthly checkout limit?

Answer: We encourage you to click on the heart icon located on the “Borrow” button in hoopla. This will add the content you’ve selected to your Favorites list in hoopla. You can return to your Favorites list when you have downloads available to borrow the content. We also encourage you to explore Overdrive for digital audiobooks and ebooks. There is no monthly limit to the number of Overdrive titles you can check out. However, you cannot have more than 10 titles out at a time on Overdrive.

I am visually impaired and enjoy using hoopla. What else like it is available to me?

Answer: We encourage you to continue to use resources including hoopla and Overdrive provided to you by the Topeka & Shawnee County Public Library. The National Library Service for the Blind and Physically Handicapped offers digital content through BARD (Braille and Audio Reading Download) and is administered through state programs. For Kansas residents, contact the Kansas Talking Books website for more information.

I want the library to buy something for hoopla. Can I make a purchase suggestion?

Answer: Hoopla content is managed by hoopla. Unlike the library’s physical collections or Overdrive, we do not select the content offered on the platform. Hoopla is like Netflix in that you get access to what’s offered through the platform but you don’t get to choose what’s on it.

If you have any questions regarding these changes, please contact me. If you are working with a customer who requests to speak with a manager about this decision, please capture their contact information and concerns and email me with that information.

Last, please remain positive in your communication about these changes when working with customers. Use the talking points I’ve offered in this post. I will put a version of these talking points on the library website FAQ. I’m happy to help if you have further questions or require assistance in working with a customer. -Scarlett FH

2 thoughts on “hoopla checkout limits are changing on July 1

  1. Lissa Staley on said:

    I used Scarlett’s pre-prepared paragraph when answering a LibAnswers customer this morning — it was AWESOME to simply be able to copy and paste over the correct answer and not stress that I was saying it “wrong”! Thanks for putting that in place, Scarlett!!
    http://ask.tscpl.org/faq/232865