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Tag Archives: Customer Conduct Policy

Top 5 Unwanted Behaviors from Customers +Tips to Deal

Posted by Debbie Stanton on March 23, 2023

5. Bullying other customers or staff. A customer comes up and tells you they have a Team Room reserved but the person in there won’t leave and got angry when they asked them to. What do you do? Policy being Read on! →

Posted in Library Services | Tagged behavior, Customer Conduct Policy, customer service, talking points | 5 Replies

Kids, Teens, and Behaviors that Sometimes Come with Them

Posted by LeAnn Brungardt on June 4, 2021

With the start of summer, we are experiencing higher foot traffic of kids and teens.  Sometimes they need to be reminded of behavioral rules and to be redirected or flat asked to leave. Here are the two policies that most Read on! →

Posted in Kids Services | Tagged behavior, Customer Conduct Policy, customer service, Kids Library, Public Services, Unattended Child Policy, youth services

Phase 3 begins March 1, 2021

Posted by Marie Pyko on February 26, 2021

We are opening or expanding a few of our services beginning Monday March 1st. Get all the details on services that are opening or expanding and customer expectations. Read on! →

Posted in Administration | Tagged cafe, covid-19, Customer Conduct Policy, Gallery, grab and go, notary, operations, printing, public wifi, re-open, WiFi

Back to School – Roaming

Posted by Debbie Stanton on September 6, 2019

As kids are going back to school, we thought it was the perfect time to send out some reminders as well as scenarios/scripts for handling some of the more regular conflicts that can come up. This is the fifth and Read on! →

Posted in Kids Services, Library Services | Tagged back to school, Customer Conduct Policy, staff training

Management Council notes August 30, 2018

Posted by webmaster on September 16, 2018

discussion on potential policy updates; Police use of body cameras Read on! →

Posted in Management Team News | Tagged 3D printing, Customer Conduct Policy, meeting minutes, printing, security

Management Council notes May 24, 2018

Posted by webmaster on June 18, 2018

overview of policies Read on! →

Posted in Management Team News | Tagged Circulation Guidelines, Customer Conduct Policy, Customer Service Policy, policy review, Unattended Child Policy
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