Management Team Notes August 31, 2021

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Management Team Agenda

2:30 pm – 4:00 pm
08/31/2021
Marvin Auditorium 101BC

Purpose

We will create a more engaging Management Team meeting, including a follow up discussion based on Gina’s presentation, as well as updates on some projects mentioned in previous meetings.

Agenda

  • Introduction – Thad
  • Management Team Meetings – Thad
  • Discussion of Gina’s presentation – Thad
  • Library Handbook – Marie
  • United Way Committee – Thad
  • Announcements

Attendees

Jesse Maddox, Thad Hartman, Kim Strube, Kristin Kelly, Darci Scott, Scarlett Fisher – Herreman, Marie Pyko, Mary Campbell, Kelli Smith, Erin Aldridge, Greg Gaul, Sandy Hestand, LeAnn Burghardt, Debbie Stanton, John Kugler, Ivan Johnson, Paul Brennan, and Jacqueline Belden

Minute Minutes

Introduction – Thad

  • Thad briefly reviewed the agenda – Welcomed new team member Jacqueline Belden.

Management Team Meetings – Thad

  • Thad reviewed management team meeting rules. He requested cell phones not be utilized during the meeting. Phones should not be visible, with the exception for Security/Facilities/Maintenance- John & Greg.

Discussion of Gina’s presentation – Thad

  • Thad presented the following questions that arose from Gina Millsap’s presentation:
  1. 1. What does our community need now?
  • COVID Testing
  • COVID Information
  • Stay Open
  • Connection – People
  • Consistency – More normal
  • Trust in our safety Protocols
  • Compassion & Friendly – Welcoming people
  • Events (e.g., Booksale)
  • Job help
  • Help with Basic needs (e.g., legal forms)
  • Digital resources
  • Entertainment
  • Fun, meaningful activities
  • Computers (maxing out space?)/not everyone has access
  • Snack
  • A/C- Comfy place to sit
  • Community gathering place
  • BKMS-Regulars
  1. 2. What is job #1 for TSCPL coming out of the COVID zone?
  • Getting people to use us again in #
  • Respond to changing behaviors that are permanent (e.g., digital downloads)
  • Who is the building for?
  • How do we build on this? – referencing Respond to changing behaviors.
  • Integrate services that may not leave overlapped previously
  • Outreach – be where people are
  • Get library cards to people – events & outreach
  • Community Engagement w/underserved groups
  • Library as a destination – experience/ Library as center of town
  • Learning center, Claire’s, CAFÉ
  • Pace ourselves – How to define priorities
  • What do we give up?
  • Ads for gallery were great
  • We need to be ready for them
  • Address needs of telework, telehealth, etc.
  • More career changes & be able to respond
  1. 3. What is the most important skill librarian must have now?
  • Civility w/ each other
  • Understand all needs of customers: relationships not customers, broaden customer service experience.
  • Experience not transactional
  • Cross trained
  • Ability to work in “grey” not black & White
  • Flexibility
  • Communication
  • Agile – able to face unknown
  • Know when they need to slow down – experience vs transaction
  • Good experiences lead to more card holders, customers, visits, etc.
  • US vs everyone needs a broad understanding of everything going on in the library
  • We need to model the way
  • Establish priorities – everyone “join on the journey”
  • Keep this in mind when hiring
  • Evolve position descriptions
  • Effectively communicate expectations and meet needs to communicate with all
  • Involve staff in developing seniors & priorities
  • Practice w/staff (e.g., reopen team)
  • Trust
  1. 4. What is the library’s brand now?
  • Need to know what our community wants.
    • How
    • Relationships
  • Community goal

Library Handbook – Marie

Maria provided a review of the Library Handbook. The handbook will serve as a reference aide. Providing a brief introduction of the library’s core values, mission, community impact goals, organization chart, and description of library departments & services.

Each department is needing to provide a description of purpose, staffing data, and overview. This information is due within two weeks of this meeting, due date Tuesday, September 14.

United Way – Thad

Thad informed the group that Sarah has stepped down as chair. A new chair and committee members are needed. If you and a member of your team are interested in serving please contact Thad.

Announcements

Kim – The library will only reimburse the economy parking rate at Kansas City Airport. For example, if you choose to park in the terminal parking lot, where the fees $23/day, the library will only reimburse the economy rate of $7.50/day.

As a friendly reminder, prior to traveling be sure to review Conference Travel & Training at https://intranet.tscpl.org/conference-travel-training

Mary – Requested complaints received from MIC kindly include customer name and phone, if possible.

Diana – As a reminder Manager in Charge (MIC) no longer have approver authority within Communico (form). If you have questions, please consult with Bonnie.

Next Meeting

September 28, 2021

2:00 pm – 4:00 pm

MA 101BC

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