Offers customer service in-person, by telephone, email and chat services. Addresses patron account inquiries such as updating personal information, collecting payment for or resolving patron account charges, setting up payment plans, and addressing long overdue titles or problem items. Assists with Library card registration and lost library card replacement, provides general library information, and directs patrons to appropriate service areas or Library staff for their informational needs. Balances cash drawer and prepares daily report for Finance Office. Circulates Library materials and maintains electronic records such as check out and check in items, including check out of inter-library loan materials.
This position is on a rotating schedule where day, evening and weekend hours are required.
Requires a High School diploma or equivalent and a valid Kansas driver’s license with insurable driving record. Must be detail-oriented, have the ability to work as a team member and the ability to demonstrate good customer service skills when meeting the public; the ability to adapt to a fast-paced work environment; and competent computer skills including Microsoft Office and database applications. Previous experience in customer service is preferred. This medium work position requires bending, squating, twisting, lifting/carrying up to 50 pounds, ability to exert up to 20-50 pounds of force when pushing/pulling materials, reaching, the ability to climb stairs, standing, reaching, talking on the telephone, stationary work at a computer terminal, and the ability to work to the assigned schedule.
A pre-and/or post-employment drug screen, a criminal history record check, and physical capacity testing are required as a condition of employment.
Pay range begins at $13.08 per hour. In addition, the library offers excellent benefits, including Health, Dental and Vision insurance, retirement plan through KPERS, vacation and sick leave.
HOW TO APPLY: Please submit an application, cover letter and resume to Human Resources.
Application closing date is July 16, 2021.