Overdrive Update Message – Helpful Info

Hello Everyone,

The e-books team has been getting a few questions from customers about a message that is popping up on their devices concerning “losing access to the digital library after October 30, 2020”.

Overdrive has a very helpful article explaining it here , which I have copied below:

 

The gist of it seems to be that the Overdrive APP may not work on older devices anymore, unless they are able to update the operating system to meet the requirements.
A lot of these questions seem to have come from patrons with older Kindles.  Patrons can still use another computer or tablet to check out Overdrive e-books, select the Kindle version, and then have Amazon send the file to the Kindle device.

PS: Please continue to use our E-book Referral Form for this and other e-book questions:

https://intranet.tscpl.org/ebook-referral-form-for-staff

Thanks!!!

Why will my device lose access to the digital library after October 30, 2020?

On October 30, 2020, OverDrive is making necessary security upgrades to protect the privacy of user data. These updates mean certain devices with older operating systems will lose access to the OverDrive app and OverDrive websites.

If you see a message about losing access to the digital library after October 30, your device is affected by this change.

Read about the technical details of this change

On October 30, 2020, OverDrive is ending support for TLS 1.0 and 1.1. OverDrive will remain compatible with TLS 1.2 (the industry standard version) and above.

TLS (Transport Layer Security) is the technology that keeps data secure and private when it’s sent over an internet connection. At OverDrive, TLS is what protects the privacy of data like library card numbers and individual browsing activity.

TLS 1.0 and 1.1 are outdated versions of this technology that have become vulnerable to web attacks over time. Along with tech industry leaders like Apple and Google, OverDrive is ending support for TLS 1.0 and 1.1 to ensure security and privacy for our users.

How can I keep accessing the digital library on my device?

ON MOBILE DEVICES

If possible, update your operating system to at least Android 5 (see Google’s steps for updating your Android version) or iOS 5 (see Apple’s steps for updating your iOS version). Please note that when you update your operating system, there’s always a risk of losing access to other apps that may not be available for newer operating system versions.

Note: If your device uses a different operating system (other than Android or iOS), check the device settings or contact the manufacturer to see if a system update is available.

If you can’t update your device’s operating system, the OverDrive app and OverDrive websites will no longer work on that device after October 30.

However, if your device is an early Kindle Fire or other ereader, you’ll still be able to read library ebooks that are delivered or transferred to it from a supported device.

ON WINDOWS 7 COMPUTERS

If you see the message about losing digital library access on a Windows 7 computer, you may need to install Windows updates and/or update your browser to the latest version to continue using OverDrive on that computer after October 30.

One thought on “Overdrive Update Message – Helpful Info

  1. Deborah Ellerbrook on said:

    Zan had a couple of questions, now that this update has occured. Here are her questions and my attempt at answering them:

    Questions I can’t answer…yet…
    • will the books they were in the middle of be back on the shelf after the upgrade?
    • do they have to just make sure their devices have been updated?

    As for the first question, they should still be able to see their loans from the Overdrive website: https://tscpl.overdrive.com/ ; Then go to “Loans” (under My Account) ; then they should see what they have checked out, with the download links and “read in browser” or “read now with kindle” options. The “History” link under my account should still have their download history as well. If the app is not working, they can still go to the e-books page to see their loans, but they might not be able to download anything.

    As for the second question, it sounds like they would need to update the operating system on the device, and then I assume that they will have to re-download the new version of the Overdrive App (or maybe update the app?) and get it set up again.

    From https://help.overdrive.com/en-us/2271.htm (I keep sending this article to people as an explanation)

    ON MOBILE DEVICES
    If possible, update your operating system to at least Android 5 (see Google’s steps for updating your Android version) or iOS 5 (see Apple’s steps for updating your iOS version). Please note that when you update your operating system, there’s always a risk of losing access to other apps that may not be available for newer operating system versions.