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Author Archives: Paul Brennan

Changes to Overdues and Notices

Posted by Paul Brennan on July 17, 2020

In March we made significant changes to the library’s circ rules to allow our customers to keep the stuff they had checked out. We’ve worked out a plan to slowly roll back those changes and it starts with turning on notices. Read on! →

Posted in Collections | Tagged Circulation Guidelines, collections, ILS, library services, project timeline

TSCPL@School – Barcode Changes for Hayden Students

Posted by Paul Brennan on January 31, 2020

Hayden students are using as their TSCPL@School barcode, an 8-character alpha-numeric string to access library resources both on-line and here at the main library.  Hayden is the only school in the TSCPL@School program using alphabetic characters (HHS) in the barcode Read on! →

Posted in Collections | Tagged customer experience, customer service, student accounts, tscpl@school

Rotunda Book Drop Unavailable Wednesday through Friday of this Week

Posted by Paul Brennan on April 9, 2019

The rotunda floor tiling project has progressed to the point where the interior book return will be unavailable for three days beginning on Wednesday morning.  Three days will be required to tile the area around the drop and to allow Read on! →

Posted in Collections | Tagged Circulation Plaza, flooring, Master Facilities Planning

Voter Information Display Coming Soon

Posted by Paul Brennan on September 13, 2018

As part of our 2018 work plan, the Best Life Community Impact Goal Team is providing voter information and materials in advance of the Nov. 6th General Election.  You’ll soon see a display located in the Circulation Lobby containing key Read on! →

Posted in News2Use | Tagged information

Email Campaign to New Customers

Posted by Paul Brennan on January 24, 2018

We are working on a new initiative to encourage new library card holders to become regular library users. We are partnering with a company called Patron Point to develop email messaging that will go out to people who sign up Read on! →

Posted in Collections | Tagged customer experience, email

You’re Closed on Veterans Day?!!!

Posted by Paul Brennan on November 7, 2017

We’re closed on Saturday for the Holiday.  Customers expect us to close for Thanksgiving and Christmas but they don’t necessarily think we’ll be closed on November 11th.  So, it’d be a really good idea to remind people that we won’t Read on! →

Posted in News2Use | Tagged customer service, library services
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